MFive is a strategic joint venture between Abu Dhabi National Hotels, Metro Global, and Gulf Hotels Group, delivering a fully outsourced, turnkey hotel housekeeping operation designed to integrate seamlessly with each property’s brand standards, service culture, and operating requirements. The model provides the complete housekeeping function — from executive leadership and professionally trained room attendants to daily supervision, continuous training, operating supplies, and equipment — all delivered in line with the hotel’s SOPs and service levels, while owners and operators retain full oversight and control.
Quality and consistency are embedded into the model through clearly defined KPIs, detailed operational checklists, and structured weekly and monthly joint performance reviews, ensuring brand standards, operational excellence, and guest satisfaction remain central at all times.
What sets MFive apart is its pay-for-productivity commercial model. Rather than charging a fixed monthly manpower fee, services are priced per room cleaned, converting housekeeping from a fixed payroll cost into a flexible, occupancy-driven variable expense. This approach improves efficiency, eliminates idle labour during low-occupancy periods, simplifies forecasting, and delivers stronger cost control through a single, fully accountable partner responsible for staffing, consumables, and day-to-day operations.
By combining Gulf Hotels Group’s regional hospitality heritage with the operational scale of Abu Dhabi National Hotels and Metro Global, and MFive’s specialised housekeeping platform, hotels benefit from greater operational consistency, reduced cost volatility, and protected brand and owner outcomes.